![]() In this task, you will integrate Service Manager Collaboration with Microsoft Skype for Business.ĭownload and install Microsoft. Instead, they can be invited to Collaboration conversations only. Lync users cannot start a conversation with Service Manager Collaboration. The following diagram illustrates a sample message exchange architecture between Service Manager Collaboration and the Skype server: Consequently, the Skype plugin will poll the in-coming Skype message and then forward it to all the other users in the Collaboration conversation. ![]() After the Skype user replies, the Skype Agent will push this message back to the Skype plugin. If the user is available to chat, the Skype agent will launch a conversation with the right user, and then forward the message to him/her on Skype. If a participant does not log on to the Openfire server, the Skype plugin will use the participant’s email address as his/her Skype account and then send the message to the Skype server. When you start a conversation in Service Manager Collaboration, the Skype plugin that is embedded in the Openfire server monitors all the messages. Service Manager Collaboration provides an out-of-the-box Skype plugin and a Skype agent to integrate with Microsoft Skype for Business. Install > Install Service Manager Collaboration > Deploy Service Manager Collaboration with HTTP > Task 15: Integrate with Microsoft Skype for Business Task 15: Integrate with Microsoft Skype for Business
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June 2023
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